TERMS OF SERVICE

 Effective date: Jun 11, 2026 

Backland Expedition Gear Ltd. (“Backland”) provides products, fabrication, installation services, vehicle modifications, accessories, and related services subject to these Terms of Service and all applicable Backland policies.

By using this website, placing an order, approving a quote, booking work, submitting a work authorization, or purchasing from Backland, the customer agrees to these Terms of Service and all applicable Backland policies in effect at the time of sale.

Incorporated Policies

The following policies form part of these Terms of Service:

• Order Policies
• Installation & Vehicle Terms
• Limited Warranty
• Privacy Policy
• Website Disclaimer

If there is a conflict between these Terms and a more specific Backland policy, the more specific policy applies to that subject.

Orders & Acceptance

All orders are subject to acceptance by Backland.

Backland may refuse, pause, modify, or cancel any order if pricing, availability, fitment, safety, compliance, payment, customer information, or scope details are incomplete, incorrect, unavailable, unsafe, or cannot reasonably be verified.

Quotes, lead times, shipping dates, and installation dates are estimates unless expressly confirmed in writing by Backland.

Unless stated otherwise, quotes are valid for 30 calendar days from the quote date. Expired quotes are subject to revised pricing, availability, lead times, shipping costs, installation scheduling, and scope confirmation.

Pricing & Payment

Backland may correct pricing, clerical, technical, or inventory errors before accepting an order. Once an order is accepted, pricing will not change unless there is a scope change, customer-requested change, supplier or freight change, tariff, duty, tax, or other cost not included in the original quote.

Pricing, availability, and scheduling are not reserved until Backland accepts the order and receives any required deposit, payment, approvals, and customer information.

Installation bookings require payment of the required deposit, completion of Backland’s Work Authorization process, and approval of the final scope of work before installation work begins.

Backland may withhold shipment, release of products, release of vehicles, or continuation of work until required deposits, balances, approvals, or information are received.

The customer is responsible for all collection costs, chargeback costs, storage fees, legal fees, and recovery costs associated with unpaid balances to the extent permitted by law.

Customer Information

The customer is responsible for providing accurate contact, shipping, billing, vehicle, ownership, authorization, and fitment information.

Backland is not responsible for delays, incorrect parts, fitment issues, scheduling issues, or additional costs caused by inaccurate or incomplete customer information.

Product Information & Fitment

Product specifications, photos, fitment information, dimensions, instructions, availability, finishes, and weights may change without notice.

Unless Backland expressly confirms fitment in writing, the customer is responsible for confirming suitability for their vehicle, intended use, insurance requirements, and applicable laws.

Intellectual Property

Backland designs, drawings, photos, branding, website content, documentation, and related materials remain the property of Backland or its licensors and may not be copied, reproduced, distributed, reverse-engineered, or commercially used without written permission.

Limitation of Liability

To the fullest extent permitted by law, Backland is not liable for indirect, incidental, consequential, special, punitive, or economic losses, including:

• loss of use
• towing
• travel expenses
• rental vehicles
• lost income
• business interruption
• delay costs
• third-party costs

To the fullest extent permitted by law, and unless a greater remedy is required by applicable law, Backland’s total liability is limited to the amount paid for the specific product or service giving rise to the claim. 

Nothing in these Terms limits liability where prohibited by law.

Force Majeure

Backland is not responsible for delays or failures caused by events outside its reasonable control, including but not limited to supplier delays, freight delays, weather, natural disasters, labour shortages, strikes, utility failures, border delays, government actions, pandemics, cyber incidents, or material shortages.

Governing Law

These Terms are governed by the laws of Alberta, Canada.

ORDER POLICIES

 Effective date: Jun 11, 2026

These Order Policies apply to product sales, online orders, shipping, pickups, returns, refunds, and cancellations.

Shipping Timelines

Shipping and delivery dates are estimates only.

Backland is not responsible for carrier delays, customs delays, weather delays, freight delays, border delays, missed delivery, missed delivery appointments, or other delays outside Backland’s reasonable control.

Oversized Freight

Some products require freight shipping.

The customer is responsible for ensuring the delivery location can safely receive oversized freight shipments, including required access, unloading equipment, liftgate service, forklift access, loading dock access, or other delivery requirements.

Unless expressly included in the quote or invoice, the customer is responsible for all additional freight and delivery fees. Quoted freight includes only the freight services expressly listed on the quote or invoice. Any delivery services, access requirements, or carrier charges not disclosed to Backland before quoting, not included in the quote or invoice, or added by the carrier before or after delivery are the customer’s responsibility. This may include liftgate or tailgate service, residential delivery, limited-access delivery, remote-area fees, appointment fees, redelivery fees, storage fees, waiting-time fees, reconsignment fees, and other carrier charges.

Additional carrier fees may be charged to the customer before or after delivery if they are assessed by the carrier.

Rejected or Refused Shipments 

If a customer refuses or rejects delivery without Backland’s prior written approval, or without a valid documented issue caused by Backland, the customer is responsible for all resulting costs.

These costs may include return shipping, re-shipping, carrier fees, redelivery fees, storage fees, brokerage fees, customs charges, insurance, and damage caused by additional handling.

If a shipment appears damaged on delivery, the customer should follow the Delivery Inspection process before refusing the shipment unless refusal is reasonably necessary due to severe damage or unsafe delivery conditions.

Backland will review refused or rejected shipments case by case. If refusal was required because of a confirmed Backland error or valid freight issue, Backland will determine the appropriate remedy.

Delivery Inspection

The customer must inspect all deliveries immediately upon receipt.

Shipping damage, missing items, incorrect items, packaging concerns, or visible product defects must be reported to Backland within 10 calendar days of delivery.

If a shipment appears damaged on delivery, the customer should notify the carrier immediately and ask the driver to note the damage on the delivery paperwork where possible.

The customer must keep all packaging, including boxes, padding, labels, pallets, and protective materials, until Backland confirms they are no longer required.

The customer must provide clear photos showing:

• the damaged packaging
• shipping labels
• any visible product damage or defect
• any incorrect item received
• the overall shipment condition

Photos and order details should be sent to shipping@backlandgear.com.

Failure to inspect promptly, keep packaging, provide photos, or report concerns within 10 calendar days may limit Backland’s ability to assist with missing-item, shipping-damage, or carrier claims.

Defective, damaged, or incorrect items must not be installed without Backland’s prior written approval. Installation of a product may be treated as acceptance of the product condition and may limit or void claims related to visible damage, defects, missing items, or incorrect items.

Duties, Tariffs & Import Costs

For shipments outside Canada, the customer is responsible for all duties, tariffs, brokerage fees, taxes, customs charges, and import-related costs.

Backland is not responsible for customs delays, border delays, seized shipments, or import restrictions.

Returns

Returns require prior written approval from Backland and a valid order number.

Return requests must be submitted within 10 calendar days of delivery.

Some products are non-returnable due to their size, configuration, finish, special-order status, or resale limitations. 

Returned products must be:

• Unused
• Uninstalled
• Undamaged
• Complete
• Clean
• In original packaging

No returns will be accepted for items priced under $30.00 unless approved by Backland in writing or required by law.

Unauthorized returns may be refused.

Return shipping, packaging, customs, insurance, and freight costs are the customer’s responsibility unless the return is due to a confirmed Backland error or approved otherwise by Backland in writing.

Non-Returnable Items

The following items are non-returnable unless approved by Backland in writing:

• Installed products
• Used products
• Custom products
• Special-order products
• Non-stocked, non-standard, or made-to-order products
• Products that have been painted, powdercoated, coated, modified, or finished to order
• Pods
• Windows
• Electrical components
• Clearance or final-sale items
• Customer-modified products
• Products missing packaging, hardware, instructions, labels, or other supplied components
• Items priced under $30.00

Refunds

Approved refunds are issued after inspection by Backland.

Original shipping, insurance, freight, customs, duties, brokerage, payment processing fees, installation charges, and storage fees are non-refundable unless the return is due to a confirmed Backland error or approved otherwise by Backland in writing.

Approved returns not caused by Backland error are subject to a 5% restocking fee.

Refunds may be reduced for missing parts, missing packaging, damage, use, installation, cleaning, repackaging, or other condition issues.

Cancellations

Orders may be cancelled within 24 hours only if procurement, fabrication, coating, shipping preparation, installation preparation, or production has not started.

Orders cannot be cancelled once fabrication, coating, custom work, special-order purchasing, non-stock purchasing, or installation preparation has started unless approved by Backland in writing.

Approved cancellations not caused by Backland error are subject to a 5% cancellation fee.

If a cancellation is approved after costs have been incurred, the customer is responsible for all non-recoverable costs, including materials, special-order parts, non-stock parts, fabrication, coating, labour, shipping, carrier fees, supplier fees, and payment processing fees.

Refunds for approved cancellations are issued after Backland reviews the order status and incurred costs.

Backland may treat an order as abandoned if the customer fails to respond to reasonable requests for approval, payment, pickup, information, or scheduling for more than 60 days. Backland may cancel the order and retain amounts necessary to recover incurred costs, storage charges, administrative costs, and other non-recoverable expenses to the extent permitted by law.

In-Store Pickup

The customer is responsible for loading, transportation, handling, storage, unpackaging, repackaging, installation, maintenance, safe use, and legal compliance.

If the customer removes products from Backland packaging, declines packaging, or repackages products for transport, the customer is responsible for any resulting damage, loss, or handling issues.

Windows, glass products, and fragile products are sensitive to transport, handling, storage, and installation conditions. Once these products leave Backland’s custody without installation by Backland, Backland is not responsible for breakage, scratches, seal damage, handling damage, installation damage, storage damage, transport damage, leaks, wind noise, corrosion, or fitment issues caused by third-party handling or installation.

Product Pickup

Backland will notify the customer when products are ready for pickup.

Products must be picked up within 14 calendar days of notice unless otherwise approved in writing.

After 14 calendar days, Backland may return uncollected products to inventory and make them available for sale to other customers. Future availability is not guaranteed, and the customer may be subject to new product availability, production, procurement, or lead times.

Storage fees may apply to oversized, custom, special-order, or completed orders held beyond the pickup deadline.

INSTALLATION & VEHICLE TERMS

 Effective date: Jun 11, 2026

These Installation & Vehicle Terms apply when Backland performs installation, fabrication, modification, storage, transport, or related services.

Approved Scope

Backland’s work is limited to the approved quote, sales order, invoice, or work order.

Verbal discussions, photos, sketches, estimates, social media messages, or informal communication do not expand the approved scope unless confirmed by Backland in writing.

Backland may pause, modify, or refuse work if the scope is incomplete, unclear, unsupported, incompatible, unsuitable, or outside Backland’s approved scope.

Vehicle Modification Authorization

Installation work may require vehicle modifications, including but not limited to drilling, cutting, trimming, wiring, fastening, sealing, coating, removing trim, modifying panels, or permanently mounting products and accessories. 

These modifications may affect:

• vehicle warranty
• resale value
• corrosion protection
• water sealing
• appearance
• vehicle structure
• sensors
• cameras
• radar
• lighting
• driver assistance systems
• airbag systems
• factory safety systems
• vehicle systems
• payload
• towing limits
• recovery loads
• insurance
• legal compliance 

The customer authorizes Backland to perform the work reasonably required to complete the approved installation.

Safety-Critical Installations

Some installations may affect vehicle safety, function, or compliance, including but not limited to:

• vehicle structure
• handling
• clearance
• visibility
• sensors
• cameras
• ADAS (Advanced Driver Assistance Systems) 
• lighting
• recovery loads
• towing loads
• payload
• GVWR (Gross Vehicle Weight Rating)
• GAWR (Gross Axle Weight Rating)
• corrosion protection
• water sealing
• insurance
• legal compliance

Unless expressly stated in writing, Backland does not certify the completed vehicle as roadworthy, legally compliant, or fit for any specific purpose.

The customer is responsible for ensuring the completed vehicle remains within applicable ratings, laws, insurance requirements, and intended-use limitations.

Bumpers, Carriers, Racks & Load-Bearing Accessories

Bumpers, carriers, racks, recovery points, and other load-bearing accessories may affect vehicle weight, balance, handling, visibility, clearance, approach/departure angles, towing loads, recovery loads, payload, factory mounting points, corrosion protection, and vehicle safety systems.

These installations may also affect factory crash structures, crumple zones, airbag sensors, parking sensors, cameras, radar, advanced driver assistance systems, lighting, pedestrian-impact performance, and other vehicle systems.

Backland does not certify any modified vehicle for factory crash performance, safety-system performance, sensor performance, roadworthiness, or legal compliance after installation.

The customer is responsible for safe loading, inspection, maintenance, re-torque checks, proper use, and ensuring the completed vehicle remains suitable for its intended use.

Sensors, Cameras, Driver Assistance Systems & Lighting 

Installed products may affect cameras, parking sensors, radar, cruise control, blind spot monitoring, lane keeping, emergency braking, warning systems, lighting visibility, or other driver assistance systems.

Backland does not guarantee factory sensor, camera, lighting, or driver assistance system performance after modification unless expressly stated in writing.

The customer is responsible for monitoring vehicle warnings, abnormal behaviour, interference, or visibility issues after release. 

Auxiliary Lighting & Road Use

Some auxiliary, off-road, work, scene, fog, driving, or accessory lighting products may not be street legal or compliant for on-road use in all jurisdictions.

The customer is responsible for confirming that any lighting products purchased, installed, or used on their vehicle comply with applicable federal, provincial, state, local, inspection, insurance, and road-use requirements.

Backland does not guarantee that any lighting product is street legal, road legal, inspection compliant, or suitable for on-road use unless expressly stated in writing.

Backland may refuse to install, wire, aim, configure, or activate lighting products at its discretion.

The customer is responsible for the legal use of lighting products after vehicle release, including when lights must be covered, disabled, aimed, switched, or used only off-road.

Backland is not responsible for fines, penalties, failed inspections, enforcement action, insurance issues, or other consequences resulting from the customer’s installation, configuration, or use of non-compliant lighting, except where prohibited by law.

Product Placement

Placement may affect access, visibility, sensors, cameras, radar, driver assistance systems, lighting, clearance, loading, appearance, future accessories, and door operation. 

Custom placement may require additional labour, cost, consultation, or delay.

Backland may decline requested placement at its discretion; agreed placement does not certify that the placement is legal, compliant, or suitable for the customer’s intended use.

Custom Work & Added Labour

Custom work, non-standard installs, hidden damage, corrosion, prior modifications, seized fasteners, wiring conflicts, fitment issues, customer-supplied parts, or access limitations may require additional labour, materials, or time.

Approval by email or text may be treated as written authorization.

If Backland does not receive timely approval, information, parts, payment, or customer direction, work may be paused or rescheduled.

Schedule Changes, Scope Changes & Rush Requests

Customer-requested schedule changes, rescheduling, scope changes, design changes, product changes, installation changes, expedited work, priority scheduling, or rush requests may result in additional labour, administration, procurement, scheduling, shipping, or production costs.

Backland may accept or decline such requests at its discretion.

Additional charges, delays, revised lead times, deposits, or revised quotations may apply.

Approval by email, text message, or other written communication may be treated as authorization to proceed with associated costs.

Customer-Supplied Parts

Backland does not warrant customer-supplied parts, hardware, fitment, instructions, ratings, or compliance.

Additional labour or delays caused by customer-supplied parts may result in additional charges.

Backland may refuse to install unsafe, damaged, incomplete, or incompatible parts.

Backland is not responsible for damage, failure, compliance issues, or additional costs caused by customer-supplied parts, customer-supplied hardware, missing instructions, incorrect parts, or inaccurate information provided by the customer. 

Vehicle Custody

Backland accepts custody only after the vehicle and keys are received and accepted during business hours.

Backland may access, move, park, road-test, photograph, or transport the vehicle as reasonably required to complete the approved work.

Vehicles may be stored inside or outside depending on capacity.

Customers must notify Backland before drop-off of any vehicle value over $300,000 or special insurance, storage, transport, security, or handling requirements. Without this notice, Backland may rely on standard storage and insurance arrangements and is not responsible for uninsured or underinsured loss beyond available coverage, except where prohibited by law. Insurance coverage is subject to applicable policy terms, exclusions, deductibles, and limits.

Customers should remove all personal property before drop-off. Backland is not responsible for personal property left inside the vehicle unless required by law. 

Key Box

Use of a key box must be approved in advance.

Backland’s custody begins only after Backland confirms receipt of the vehicle and keys.

Vehicle Movement & Subcontractors

Backland may move the vehicle within its property, on public roads, or to approved vendors/subcontractors within 40 km as reasonably required to complete the approved work. Longer trips require customer approval and may be subject to additional insurance, transport, scheduling, or cost requirements.

Approved vendors or subcontractors may perform coating, fabrication, detailing, calibration, inspection, transport, or related work.

Completed Vehicle Pickup & Storage

Backland will notify the customer when the vehicle is ready for pickup.

Completed vehicles must be picked up within 2 business days unless otherwise approved by Backland in writing.

If the vehicle is not picked up within 2 business days, Backland may move the vehicle outside or to another reasonable storage location.

Indoor storage after the pickup deadline is not guaranteed. If Backland approves indoor storage after the pickup deadline, storage fees are $100 per day beginning on the 3rd business day after notice of completion.

After the pickup deadline, the vehicle is no longer considered an active work order and may be moved out of the active work area.

Vehicles left after the pickup deadline remain subject to these Installation & Vehicle Terms, including vehicle movement, storage, insurance, and custody limitations.

Vehicles left for extended periods may be subject to additional storage, administration, collection, or legal recovery processes to the extent permitted by law.

Inspection & Maintenance After Release

The customer must inspect the completed work at pickup.

Visible concerns or incomplete work must be reported before leaving. 

Workmanship concerns not reasonably visible at pickup must be reported within 7 calendar days.

The customer is responsible for:

• inspection
• maintenance
• re-torque checks
• safe loading
• proper use

after release.

Roadworthiness & Legal Compliance

The customer is responsible for:

• legal use
• insurance compliance
• registration requirements
• inspection requirements
• intended-use suitability

after vehicle release.

LIMITED WARRANTY

 Effective date: Jun 11, 2026

This Limited Warranty applies only to eligible Backland-manufactured products and Backland installation workmanship provided to the original purchaser.

Backland-Manufactured Products

Backland warrants eligible Backland-manufactured products to the original purchaser against defects in materials and workmanship for 1 year from the invoice date under normal intended use. This warranty is not transferable.

Installation Workmanship

Backland warrants installation workmanship to the original purchaser for 90 days from the installation completion date.

Third-Party Products

Third-party products, coatings, bedliner, finishes, parts, and services are covered only by the applicable manufacturer, supplier, or installer warranty, if any, unless expressly stated in writing by Backland.

Powdercoat, Paint, Coating & Finish

Powdercoat, paint, coatings, bedliner, and other finishes are wear items. They are not warranted against chips, scratches, fading, UV exposure, corrosion, abrasion, impact damage, road salt, chemical exposure, galvanic corrosion, trapped moisture, coastal exposure, environmental fallout, improper cleaning, neglect, or normal wear.

Minor cosmetic variation is not considered a defect.

What Is Not Covered

This Limited Warranty does not cover:

• misuse
• abuse
• overloading
• improper loading
• recovery misuse
• towing misuse
• off-road impacts
• collision damage
• normal wear and tear
• corrosion caused by damaged coatings or environmental exposure
• customer-installed parts
• customer-supplied parts
• modifications by others
• lack of maintenance
• lack of inspection
• lack of re-torque checks
• loose fasteners after customer use unless caused by Backland workmanship
• commercial, rental, fleet, racing, or competition use unless approved in writing
• vehicle systems unrelated to Backland’s work
• impacts to factory warranties
• removal or reinstallation costs unless approved in writing
• diagnostics
• calibration
• alignment
• travel costs
• towing costs
• rental vehicles
• loss of use
• lost income
• incidental or consequential losses
• used products
• blemished products
• clearance products
• as-is products
• refurbished products unless expressly stated otherwise in writing 

Products sold as used, blemished, clearance, refurbished, or as-is are excluded from Backland’s Limited Warranty unless expressly stated otherwise in writing. 

Warranty Claim Process

Warranty claims must be submitted through Backland’s Warranty Request process.

The customer must provide:

• name and contact information
• invoice, order, or work order number
• product or installation concerned
• date of purchase or installation
• photos
• description of the concern
• relevant vehicle/use information

Backland must be given a reasonable opportunity to inspect the concern before warranty coverage is approved.

Unauthorized repair, modification, removal, or third-party work may void warranty coverage.

Warranty Remedy

To the fullest extent permitted by law, Backland’s obligation under this Limited Warranty is limited to repair, replacement, store credit, or refund of the defective product or workmanship, at Backland’s discretion.

Backland may use new, repaired, refurbished, or equivalent replacement parts.

Repair or replacement does not extend the original warranty period.

Inspection & Reporting

Visible concerns with completed installation work should be reported before leaving Backland where reasonably possible. Workmanship concerns not reasonably visible at pickup must be reported within 7 calendar days of vehicle release. Shipping damage, missing items, or incorrect items must be reported according to Backland’s Delivery Inspection process. Warranty concerns must be reported within the applicable warranty period. 

PRIVACY POLICY

 Effective date: Jun 11, 2026

This Privacy Policy applies to personal information collected by Backland Expedition Gear Ltd. (“Backland”) through its website, quotes, orders, product sales, installation work, warranty claims, customer support, and related business activities.

Backland collects, uses, stores, and discloses personal information only as reasonably necessary to operate its business, provide products and services, communicate with customers, complete orders, perform installation work, handle warranty or support matters, and meet legal, accounting, insurance, safety, and business obligations.

Personal Information Collected

Backland may collect personal information including:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment and order information
• Vehicle information
• Customer communications
• Photos or videos of vehicles, products, installations, damage, defects, or warranty concerns
• Website usage information, including cookies, analytics data, browser type, device information, and IP address

Backland may also receive personal information from dealers, suppliers, freight carriers, payment processors, subcontractors, service providers, or other parties involved in completing an order or service.

Use of Personal Information

Backland may use personal information to:

• prepare quotes
• process orders and payments
• confirm product, fitment, and installation details
• schedule and complete work
• arrange shipping, delivery, or pickup
• communicate with customers
• handle returns, refunds, warranty claims, delivery claims, and support requests
• document vehicle condition, installation work, product condition, and completed work
• improve products, services, website, and operations
• protect Backland’s legal, commercial, insurance, and safety interests
• meet legal, tax, accounting, regulatory, and business obligations

Backland will collect, use, and disclose personal information only for purposes that are reasonable in the circumstances, or as otherwise permitted or required by law.

Vehicle Photos and Records

Backland may photograph or record vehicles, products, parts, installations, damage, defects, work in progress, and completed work.

These records may be used for vehicle intake, condition documentation, quality control, technical review, customer support, warranty review, insurance, training, or dispute resolution.

Backland will make reasonable efforts not to disclose private customer details, personal belongings, personal documents, licence plates, or other sensitive information unless required for a legitimate business, legal, insurance, safety, or dispute-resolution purpose.

Marketing Use

Backland may request permission to use photos or videos of customer vehicles, products, installations, or projects for marketing, website, social media, portfolio, advertising, training, or promotional purposes.

Backland will not intentionally identify a customer in marketing materials without consent.

Customers may withdraw marketing consent by contacting Backland. Withdrawal of consent does not require Backland to remove materials already printed, published, distributed, or reasonably in use before consent was withdrawn, unless required by law.

Disclosure of Personal Information

Backland does not sell customer personal information.

Backland may disclose personal information where reasonably necessary to complete orders, provide services, operate its business, protect its interests, or comply with legal obligations.

This may include disclosure to:

• Payment processors
• Freight carriers
• Couriers
• Customs brokers
• Suppliers
• Dealers
• Subcontractors
• Service providers
• IT, website, email, accounting, ERP, CRM, and cloud software providers
• Lawyers, accountants, insurers, collection agencies, or professional advisors
• Government, regulatory, court, or law enforcement authorities where required or permitted by law

Payment Information

Backland may use third-party payment processors to process payments.

Payment information may be collected, processed, and stored by those payment processors according to their own terms, privacy policies, and security practices.

Backland does not intend to store full credit card numbers unless required for a lawful business purpose.

Cookies and Website Data

Backland’s website may use cookies, analytics tools, pixels, tags, or similar technologies to operate the website, understand website traffic, improve website performance, support marketing, and detect security issues or misuse.

Customers may adjust browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.

Storage and Security

Backland uses reasonable physical, administrative, and technical safeguards to protect personal information from unauthorized access, use, disclosure, copying, modification, loss, or theft.

No method of transmission or storage is completely secure. Backland cannot guarantee absolute security.

Some third-party service providers may store or process personal information outside Alberta or Canada. Information stored outside Canada may be subject to the laws of that jurisdiction.

Retention

Backland keeps personal information only as long as reasonably necessary for the purposes for which it was collected, or as required for legal, tax, accounting, warranty, insurance, safety, operational, dispute-resolution, or business-record purposes.

Accuracy

The customer is responsible for providing accurate and complete personal, vehicle, billing, shipping, fitment, and contact information.

Backland is not responsible for delays, incorrect shipments, fitment issues, warranty issues, missed communications, or additional costs caused by inaccurate or incomplete customer information.

Access, Correction, and Consent

Customers may contact Backland to request access to their personal information, request a correction, ask questions, or withdraw consent where permitted by law.

Backland may require reasonable information to verify identity before providing access or making corrections.

Backland may retain information as needed to complete transactions, provide services, maintain records, resolve disputes, protect its interests, or meet legal obligations.

Contact

Privacy questions or requests may be directed to:

Backland Expedition Gear Ltd.
Attention: Privacy Officer
Email: info@backlandgear.com

 

WEBSITE DISCLAIMER

 Effective date: Jun 11, 2026

Backland attempts to provide accurate product information, fitment information, specifications, photos, pricing, and availability information.

However:

• specifications may change without notice
• product photos may differ from current production
• colours and finishes may vary
• weights and dimensions are approximate
• fitment may vary between vehicles
• products may change during production
• website content may contain errors or omissions

Website content is provided for general informational purposes only and should not be relied upon as engineering, legal, regulatory, or professional advice.

Unless expressly confirmed in writing, Backland does not guarantee:

• fitment
• compatibility
• legal compliance
• availability
• suitability for a specific use

Customers are responsible for confirming suitability for their intended use, vehicle, insurance requirements, and applicable laws.