Shipping policy

At BACKLAND Gear Ltd we do our utmost to ensure high-quality packaging for shipping – please note that unforeseen circumstances and/or natural events in transit could occur and potentially affect your products. In the occurrence of your package arrives damaged, it is your responsibility to start a claim with the carrier, take pictures of the packaging and all damages on the purchased parts. Do not accept the goods without starting the claim as this will void any future claim request. Do not start a repair or replacement request until directed by BACKLAND Gear Ltd.