Terms of service
At BACKLAND Gear Ltd we care about your satisfaction!
Limited 6 Month Warranty:
At BACKLAND Gear Ltd guarantees that its products will be free from defects in workmanship and material, when used under intended purposes and conditions as directed by BACKLAND Gear Ltd, for a period of one (6) months from the date of purchase or installation, whichever first occurs. Orders over 6 months old will not be eligible for any return or warranty.
Products need to be inspected within 60 days of delivery and must be test fitted on a van for proper fit of all fiberglass and window products. We are not responsible for damage to products purchased from BACKLAND Gear Ltd and installed by third-party services after the time of purchase are NOT covered by BACKLAND Gear Ltd. We recommend allowing our team to install your purchased accessories to ensure a warranty on your purchase.
Work performed on your vehicle:
It is your responsibility to inspect the work performed on your vehicle upon handover. In the unlikely event that there are any material(s) defect or workmanship error, BACKLAND Gear Ltd MUST be notified within 24h of your vehicle pick-up time. No exceptions.
Due to the custom made to order nature of our products, all sales are final. In the occurrence of a manufacturer defect in your products, we will send you a replacement at no cost (shipping cost and duties are not covered).
Any additional work or accessories are not covered, as follow but not limited to: paint, INDY Liner, Windows or Installation fees.
BACKLAND Gear Ltd is not responsible for any injuries or accidents caused or fines incurred that may be directly or indirectly caused by BACKLAND Gear Ltd parts and accessories. It is your responsibility as a customer to ensure that any parts or accessories purchased at BACKLAND Gear Ltd are acceptable and within legal use to your local area.
Storage of Your Vehicle:
Please note that Backland Expedition Gear Ltd. Will store your vehicle for the duration of installation and for up to 48 hours after installation. It is the owner's responsibility to pick up their vehicle within 48 hours after installation otherwise storage fees will apply at $20.00 CAD per day.
By leaving your vehicle at our location you understand that Backland Expedition Gear Ltd. does not have the space to store your vehicle inside and has limited exterior parking spaces. You also understand that Backland Expedition Gear Ltd. cannot be held liable for any theft or damage on the vehicle before the installation day or after the 48 hours.
We have designed our Catalytic Converter Protection Plate to prevent Catalytic Converter theft. So if you are concerned about the theft of your Catalytic Converter while parked outside we highly recommend purchasing a protection plate to reduce the risk of theft.
At BACKLAND Gear Ltd we do our utmost to ensure high-quality packaging for shipping – please note that unforeseen circumstances and/or natural events in transit could occur and potentially affect your products. In the occurrence of your package arrives damaged, it is your responsibility to start a claim with the carrier, take pictures of the packaging and all damages on the purchased parts. Do not accept the goods without starting the claim as this will void any future claim request. Do not start a repair or replacement request until directed by BACKLAND Gear Ltd.